Response Time
Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Reach out by email or phone for timely assistance with verification, deposits, withdrawals, or site access. We can guide you through account setup, bonus queries, payment questions, and game troubleshooting. Responses vary by channel, but we prioritise urgent matters. For immediate help, please call the phone number below or send a message directly to the support email.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email for account and technical support) |
| General Enquiries | [email protected] (email for billing and general enquiries) |
| Affiliate Enquiries | [email protected] (email for partner and commission enquiries) |
| Phone | +44 20 7946 1823 (phone lines available during working hours) |
| Working Hours | Mon-Fri, 09:00-21:00 (support hours for phone and email) |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or when documents are required. Please email [email protected] with a clear subject line and include your full name, account ID and current contact number. Providing up-to-date details helps us review your case faster and avoids delays if we need further information or verification.
Submit your enquiry
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests like account or payment questions are often resolved faster, while more complex issues such as compliance checks or technical investigations can take longer depending on their nature. We’ll keep you updated on progress and provide an estimated timeline when a case requires extra time.
Feedback
We'd love your feedback. If you have suggestions, ideas or spot an issue, please share them. We read every message and use your input to improve the site, features and overall experience. Your comments help shape updates, promotions and support. Drop us a note anytime and we will review it carefully to make Pocket Fruity better for everyone.