User Privacy Policy

Pocket Fruity is committed to protecting your privacy. This page explains what information we collect when you register, play, deposit, or otherwise use our services, how we use and store that information, and the choices available to you. We aim to keep your personal data safe while providing a secure, mobile-friendly experience.

Types of data we collect

We collect several categories of information to operate accounts, process transactions, and provide support. Collection depends on the features you use and the actions you take on our site or mobile browser.

Personal data

This includes name, date of birth, contact details, proof of identity and address where required, and any documents you provide for verification purposes. We use this data to create and manage your account and to meet identification checks.

Technical data

Technical data covers device identifiers, IP address, browser type, operating system, and usage data such as pages visited, session times, and error reports. This helps us maintain service performance and improve mobile and browser compatibility.

Transactional data

Transactional records include deposits, withdrawals, bets, game history, and payment method details necessary to process financial transactions. We may also record dispute, complaint, and support interactions related to these transactions.

How we use your information

We use data to operate and secure accounts, process payments, prevent fraud, and respond to support requests. Aggregated and anonymised data may be used for analytics and product improvement. We do not use personal data for purposes beyond what is necessary to provide the services you request.

Data protection practices

We implement technical and organisational measures to protect personal data against unauthorised access, loss, and misuse. This includes encrypted connections for data transfers and restricted access within our team. We regularly review security practices to align with recognised standards.

Cookies and tracking technologies

We and our partners use cookies and similar technologies to remember preferences, enable essential site functions, and analyse usage. You can manage cookie settings via your browser. Some features may not function correctly if cookies are disabled.

User rights

You have the right to access, correct, and request deletion of your personal data where applicable. You can also object to certain processing activities and request restrictions on processing. If you wish to exercise a right, contact our support team through the account support area.

Access, correction and deletion

To review or update your personal information, sign in to your account or contact support. We will verify your identity before making changes. Requests for deletion will be handled in line with operational and legal requirements, for example where records must be retained for legitimate business reasons.

Information sharing and third parties

We may share data with payment processors, fraud prevention services, and other third parties that help provide our service. Such partners process data on our behalf and are subject to confidentiality obligations. We do not sell personal data to third parties.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. When we make significant changes we will post a prominent notice. References to PocketFruity or our service in updated text reflect the current branding and service scope.